Index of Terms Definitions of terms and where you’ll find them in the manual.

A

accuracy

A term used in survey research to refer to the match between the target population and the sample.

ANOVA (analysis of variance)

A method of statistical analysis broadly applicable to a number of research designs, used to determine differences among the means of two or more groups on a variable. The independent variables are usually nominal, and the dependent variable is usual an interval.

B

benchmarking

Systematically measuring and comparing the operations and outcomes of organizations, systems, processes, etc., against agreed upon “best-in-class” frames of reference.

H

hypothesis

A testable prediction about the relationship between two or more variables.